Where pickups start. Franklin requests most often begin in Downtown Franklin/Main Street, The Factory at Franklin, Cool Springs and Westhaven. Give the dispatcher a street address or a named lot entrance, not just the neighborhood—drive time, staging, and the vehicle's approach all depend on the exact curb.
Where groups go. Destinations named for Franklin include Franklin Theatre, The Factory at Franklin, Pinkerton Park, Carnton Plantation and Carter House. Each has its own loading rules; ask the venue where a bus or limo can wait, and agree on a meeting corner in case the curb is blocked when the group comes out.
Dates that fill first. Local calendars around Main Street Festival, Pilgrimage Music & Cultural Festival, Dickens of a Christmas and Franklin Jazz Festival concentrate demand on a handful of weekends. Those dates are worth quoting early; confirm the current schedule with the organizer, since this list is not a live calendar.
Itineraries groups ask about. Downtown Franklin Main Street bar and restaurant crawl; Franklin to Nashville Broadway (25 min); Franklin to Arrington Vineyards; Cool Springs to downtown Franklin loop. Share your version with every stop in order and an honest end time so the quote covers the whole block.
Beyond Franklin. Trips that continue into Bartlett, Chattanooga, Clarksville or Cleveland are quoted as one itinerary. The Tennessee guide covers statewide staging and long-distance planning.