Privacy Policy

1. Information We Collect

When you use Bus2Ride (“we,” “us,” or “our”), we may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address provided through our quote forms, booking process, or customer support interactions.
• Event Details: Event date, pickup/dropoff locations, group size, vehicle preferences, and special requests submitted for quotes and reservations.
• Payment Information: Credit card or debit card details processed securely through our payment processors. We do not store full card numbers on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and interaction patterns collected automatically through cookies and analytics tools.
• Communications: Records of emails, phone calls, live chat conversations, and SMS messages exchanged with our team.

2. How We Use Your Information

• To provide quotes, process bookings, and deliver transportation services.
• To communicate about your reservation, including confirmations, reminders, and follow-ups.
• To improve our website, services, and customer experience through analytics.
• To send marketing communications (only with your consent; you may opt out at any time).
• To comply with legal obligations and protect against fraud or misuse.

3. Information Sharing

We do not sell your personal information. We may share information with:

• Transportation Partners: Vetted operators in our network who fulfill your reservation, limited to information necessary to provide the service.
• Service Providers: Payment processors, email platforms, analytics tools, and customer support systems that help us operate.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.

4. Cookies & Tracking

We use cookies and similar technologies (including Google Analytics) to analyze site traffic, remember preferences, and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit some site functionality.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, access controls, and regular security reviews. While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at info@bus2ride.com or call (888) 535-2566.

7. TCPA Consent

By submitting your phone number through our forms and checking the consent box, you agree to receive calls and text messages (including automated messages) from Bus2Ride regarding quotes, bookings, and promotional offers. Consent is not required to make a purchase. Message and data rates may apply. Reply STOP to opt out at any time.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests:

• Email: info@bus2ride.com
• Phone: (888) 535-2566
• Online: Contact Form